Customer’s Responsibilities When Moving

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Customer’s Responsibilities When Moving

As a customer, you have responsibilities both to your mover and yourself. They include:

  • Reading all moving documents issued by the mover or broker.
  • Being available at the time of pickup and delivery of your shipment.  If you are not available you should appoint a representative to act on your behalf.
  • promptly notifying your mover if something has changed regarding your shipment (ie…move dates, additional items, etc).
  • making payment in amount required and id to with your mover.
  • promptly filing claims for loss, damage or delays with your mover, if necessary.
 

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