Customer’s Responsibilities When Moving

As a customer, you have responsibilities both to your mover and yourself. They include:

• Reading all moving documents issued by the mover or broker.
• Being available at the time of pickup and delivery of your shipment.  If you are not available you should appoint a representative to act on your behalf.
• promptly notifying your mover if something has changed regarding your shipment (ie…move dates, additional items, etc).
• making payment in amount required and id to with your mover.
• promptly filing claims for loss, damage or delays with your mover, if necessary.