Customer’s Responsibilities When Moving
As a customer, you have responsibilities both to your mover and yourself. They include:
- Reading all moving documents issued by the mover or broker.
- Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf.
- promptly notifying your mover if something has changed regarding your shipment (ie…move dates, additional items, etc).
- making payment in amount required and id to with your mover.
- promptly filing claims for loss, damage or delays with your mover, if necessary.
What’s the best way to help children adjust to all the changes of moving? While there are many answers to this question, here are some general tips:
- Talk to your children early, openly and often about the move and what changes it will bring.
- Keep to your normal routine as much as possible, and arrange to continue your child’s current activities in the new community.
- Keep favorite items (toys, books, etc.) accessible
- Have children help pack a special box with their most treasured toys – they can even decorate the box!
- If possible, take your children to the new community before the move to introduce them to their new surroundings.
- Let your children get involved with planning and packing if possible, and ask for their input on how they would like to decorate their new rooms.
- Above all, ask for thoughts and opinions, and listen
Here’s a general idea of what to expect on the big move day:
- If packing was arranged through Florida Moving Systems, Inc., (A North American Van Lines Agent) a team of specially-trained packers will arrive on loading day or before your scheduled departure.
- Floor runners will be laid over carpets and flooring and padding placed around banisters and doorways to protect your home and contents.
- Accompanied by you, the driver will prepare a detailed inventory report of the items to be moved, noting any special concerns or handling considerations.
- You and the driver must sign the inventory to acknowledge the items loaded. You’ll receive a copy to use at your destination.
- All cartons and furniture to be moved are recorded, numbered, and color-coded.
- Furniture as well as items that can scratch or cause damage are wrapped with cloth padding or stretch wrap.
- The driver will ask you to sign a bill of lading (relocation contract) that confirms services performed, pickup and delivery schedules, and protection plan selected.
- After loading, a walk-through of your house with the driver is necessary to make sure nothing has been overlooked.
- You or a responsible person designated by you to act on your behalf must be present throughout the loading process.
LOCAL PHONE: 321.259.4330
Ask your Personal Relocation Consultant for options to transport cars, mini-vans, pickup trucks, boats and other vehicles to your new home by Florida Moving Systems (A North American Van Lines Agent) on an auto transport carrier or aboard the moving van.
- Automobiles should have one quarter or less fuel in the gas tank
- Check automobiles for any oil, battery acid or radiator fluid leaks
- Boats should be drained of all fuel and oil in the motor