As a customer, you have responsibilities both to your mover and yourself. They include:
Reading all moving documents issued by the mover or broker.
Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf.
promptly notifying your mover if something has changed regarding your shipment (ie…move dates, additional items, etc).
making payment in amount required and id to with your mover.
promptly filing claims for loss, damage or delays with your mover, if necessary.