At Florida Moving Systems, Inc, we’ll work closely with you to make sure every item we move is packed properly, transported safely and unloaded professionally. In the rare event that one of your items is damaged while under our care, North American offers Maximum Value Protection (MVP). MVP is a protection service that offers full replacement value or cost or repair if your household item is lost of damaged during the move, up to the dollar amount that you declare.
How does MVP work?
You bought your armoire for $1600, and it weighs 150 lbs. In an unusual circumstance, it is damaged beyond repair. If you selected full MVP coverage, you are compensated for the full replacement value. * If you selected the minimal basic coverage, your reimbursement is limited to 60 cents per pond of the item.
Look at this comparison:
See the difference? Ask your Relocation Consultant to determine how much coverage is right for you.
Pairs and Sets
MVP even covers matched pairs and sets such as lamps, candlesticks, end tables and dining room chairs. if one of the pair or set gets damaged, and an exact replacement can’t be found, we will replace the set. *
Basic Liability Protection
There is no charge for Basic Liability Protection. It provides repair or replacement up to a maximum of 60 cents per pound per article should your goods get damaged or lost. But when it comes to protecting your belongings, one size does not fit all – the level of protection you need may be greater than the minimum coverage. Consult your homeowner or renter’s insurance policy for recommended coverage levels or work with your Relocation Consultant to fill out an inventory worksheet together. Be sure to consider high value items such as artwork, electronic equipment and valuable collectibles.
* See the terms and conditions specified on the North American Protection Plan Worksheet and North American’s published tariffs. Complete replacement of multiple item sets of china, gold and silver flatware, and crystal glassware are excluded from pairs and sets protection under MVP Plan
Our highly trained family of Relocation Consultants, move Coordinators, Drivers and packers guide you through the move.
Your Relocation Consultant is responsible for assessing your move needs, explaining all your service options, and accurately estimating your costs. Your home will be fully surveyed for items that will be moved, and the Relocation Consultant will alert you to items that are not allowed to transport or have special requirements.
Your Move Coordinator is the person who stays on top of the details and makes sure that things happen when and how they should.
Your North American Driver and Packer do more than just drive the van and fill the boxes. Drivers and packers are in charge of all aspects of physically moving your belongings.
Using protective coverings to protect your home and items
Preparing a detailed inventory of items to be moved
Labeling each carton and piece of furniture with coded stickers to account for each and every one
Loading your properly packed and inventoried items into the van
Providing a Bill of Lading (a shipping contract) authorizing transport of your possessions
Finally, safely delivering your belongings to your new home
In a state-to-state move, a local North American Agent will handle completion of final delivery details and paperwork. If requested in your estimate, this agent will also arrange for unpacking and removal of empty cartons and packing materials.
And, of the most important members of this team is – YOU! your input is absolutely essential. We’re counting on having you involved every step of the way.
The two most important things to understand for your interstate move are: the types of estimates offered and the mover’s liability in the event of loss or damage. As you read further, you will discover that movers offer different types of estimates – binding and non-binding. the type of estimate you select determines how the charges for your shipment will be calculated. the estimate provided by your mover will notify you of the two liability coverage options: Option 1 – full (Replacement) Value Protection and Option 2 – Waiver of Full (Replacement) Value Protection (60 cents per pound). the mover’s liability is discussed in detail in the next section.
FMCSA requires your mover to provide written estimates on every shipment transported for you. Your mover’s verbal quote of charges is not an official estimate since it is not in writing. Your mover must provide you with a written estimate of all charges including transportation, accessorial and advanced charges. This written estimate must be dated and signed by you and the mover.
The estimate provided to you by your mover will include a statement notifying you of two options of liability coverage for your shipment: Full (replacement) value Protection and Waiver of Full (Replacement) Value Protection, Released Value of 60 cents per pound per article.
If you are moving from a location within a 50 mile radius of your mover’s (or its agent’s or broker’s) place of business, the estimate must be based on a physical survey of your household goods, unless you waive this requirement in writing before your shipment is loaded.
Please be aware that a household goods broker may only provide an estimate on a mover’s behalf if it has a written agreement with the mover and uses the mover’s published tariff.
You and your mover may agree to change an estimate of charges based on changed circumstances, but only before your shipment is loaded. Your mover may not change an estimate after loading the shipment. There is more information about the changes to estimates in the following sections.
Never sign a blank or incomplete estimate. Movers may not require you to sign blank or incomplete estimates. Unscrupulous movers could use the blank or incomplete estimate to change the terms of your move, including the cost, without your knowledge or consent.
A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate. However, if you add additional items to your shipment or request additional service, you and your mover may: agree to abide by the original binding estimate, negotiate a new binding estimate or convert the binding estimate into a non-binding estimate.
If the mover does not give you a new binding estimate in writing, or agree in writing to convert the binding estimate a non binding estimate before your good are loaded, the original binding estimate is reaffirmed. Under these circumstances, your mover should not charge or collect more than the amount of the original binding estimate at delivery for the quantities and services included in the estimate.
If there are unforeseen circumstances (such as elevators, stairs, or required parking permits) at the destination the mover can bill you for these additional expenses after 30 days from delivery. charges for services required as a result of impracticable operations are due at delivery, but may not exceed 15% of all other charges due at delivery; any remaining charges will be billed to you with payment due in 30 days.
If you are unable to pay 100% of the charges on a binding estimate, your mover may place your shipment in storage at your expense util the required charges (including the cost of the storage) are paid.
Your mover may charge a fee to prepare a binding estimate.
A no-binding estimate is intended to provide you with an estimate of the cost of your move. A non-binding estimate is not a guarantee of your final costs, but it should be reasonably accurate. The estimate must indicate that your final charges will be based upon the actual weight of your shipment, the services provided, and the mover’s published tariff. therefore, the amount of your mover’s non-binding estimate may be different than the amount you ultimately have to pay.
A non-binding estimate must be in writing and clearly describe the shipment and ll services provided. Under a non-binding estimate, the mover cannot require you to pay more than 110% of the original estimate at the time of delivery. this does not excuse you from paying all of the charges due on your shipment. the mover will bill you for any remaining charges after 30 days from delivery.
Your mover must give you possession of your shipment if you pay 110% of a non-binding estimate or 100% of a binding estimate, plus 15% of the impracticable operations charges (if applicable). If your mover does not relinquish possession, the mover is holding your shipment hostage in violation of Federal Law.
Let’s face it. Your hired help are professionals who are more experienced than you are. The safety of your belongings is of paramount concern to them. Your personal belongings are insured. This will provide you peace of mind. These professionals use heavy-duty wrap for all furniture and plastic covers to avoid damage and to seal your stuff from dirt and dust.
Straight forward estimates:
Ideally, there are no hidden costs when you hire professional movers. Their charges are estimates of the distance or weight based on local or long distance move, or the kind of service or storage you opt for. If it is a local move, the distance cost will be relatively lower. The sales professional will discuss moving and service cost prior to when the moving begins.
Use of the right equipment:
A do-it-yourself approach is fine. Unfortunately, a borrowed truck from a buddy does not come with the right equipment to move your stuff safely – another reason you’d want to hire professional help. They come with the right gadgets that make moving simpler.
Your professional mover will use hoisting straps, two wheel, four wheel or appliance dollies, ramps and custom built trucks with air ride cushions to transport your belongings in a safe and secure manner. So whether it is moving an L-shaped couch out of your door or dismantling your furniture, your hired band of help will figure it all out for you.
Packing: Leave it to the professional:
Packing alone accounts for approximately one quarter of your moving expense. Yes, that’s a significant number. Let’s do a quick cost benefit analysis: if you pack your stuff yourself, you may actually end up spending more.
First, you will probably use more cartons or boxes than required. Second, your fragile belongings may get damaged due to insufficient packing, so you end up incurring heavy costs. On the other hand, professional movers are trained to pack efficiently and do it quicker. What could take you weeks may take them only a few days.